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Kidde Devices - Wireless Network (Wi-Fi) Help

Kidde is now offering customers access to an app called RouteThis Helps. This app can help you and Kidde’s Product Support Agents troubleshoot network related issues on your Kidde Wi-Fi enabled devices. You can use the app 24/7 to get immediate help troubleshooting your Kidde device's performance over Wi-Fi.


When should you use RouteThis Helps?

  • Unable to connect your Wi-Fi device to your home network
  • Wi-Fi device has lost connection to your home network

Step 1

Download the free RouteThis Helps app onto your phone or tablet.

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Google_Play Apple_App_Store

Open the app and click 'BEGIN'. You will be asked to enter a code. Please use the code:

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RouteThis-Help-App-09

Step 2

Click 'NEXT'. Select 'NETWORK SCAN' to start the diagnosis. You will not need to speak to a Kidde Support Agent to start this step. The app will ask you to make sure you are standing next to your Kidde device before starting the scan.

The scan takes about 2 minutes. Do not close the app or check notifications while the scan is running.

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RouteThis-Help-App-04

Step 3

When the scan completes, you will see a screen displaying your Wi-Fi speedtest result.

To see suggestions on how to troubleshoot your Wi-Fi issues, click 'IMPROVE NETWORK HEALTH’ at the bottom of the screen.

Select each potential issue on the following screen and follow the instructions to improve your Kidde device's performance.

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Need Further Assistance?


Our Support team is available at 1-877-542-5471


Running a scan helps to speed up troubleshooting and will produce a unique key in the top right which you should provide to the Kidde Product Support Agent for further troubleshooting purposes. Make sure to tell our representative on the phone that you have run a scan, and share your key with them.

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The Kidde App
Compatible with Google Home and Alexa. Use voice commands to
check alarm status and connection.

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