Kidde is now offering customers access to an app called RouteThis Helps. This app can help you and Kidde’s Product Support Agents troubleshoot network related issues on your Kidde Wi-Fi enabled devices. You can use the app 24/7 to get immediate help troubleshooting your Kidde device's performance over Wi-Fi.
When should you use RouteThis Helps?
- Unable to connect your Wi-Fi device to your home network
- Wi-Fi device has lost connection to your home network